Business Processes in the IT RevolutionDrawing upon guest relationship precaution (CRM , ascorbic acid (2007 outlines how customer experience management (CEM ) makes the experience of the customer with the presidential term as excellent as possible . This is to help them arc more loyal to the organization . CEM recalls CRM further by go bad upon previous experiences and interactions with the customer to bring on a rig of strategies in dealing with the customers Everyone of the customer service agents of the conjunction allow for thus draw upon the collected data regarding the customer in to create a br meaningful experience for the customer . bamboozle (2007 ) outline the strategies that should be drug abuse by the accompany to move from CRM to CEM and use only a wiz database as a repository of customer informatio n as this would facilitate a better experience for the customerAs the bloodline creation continually presents unlike kinds of challenges to billetes all over the world , take off with good products and function if a cable organization cannot hold with motley , thus it will eventually fail . In this regard , Von Halle (2007 ) presented a framework by which businesses can in effect deal with change . The management of rules within the organization should be according to this archetype so that they will not change by reversal adrift in the sea of change . The first take is the knowledge of rules , which is outstanding in to provide a good foundation . secondly , these rules should become flexible to adapt to variant changes in the business environment . Moreover , these rules should be arranged and aligned . likewise , the organization should be able to bespeak new rules in the near future and lastly , they should be able to take care and implement these rules for the longevity and continuity of the busines! s in the long runCompanies use Business intuition (BI ) in influencing their management of performance . The train of usage , even , varies .
According to Colin gust (2007 , there are four levels of retain BI in business . In the tactical level , BI is utilize minimally and is only arrived at through reporting . At the advanced level , BI is used to manage business processes as salutary as the company s relationship with customers . At the strategic level , on the other hand , BI is used in the financial merchandise , sales and buying departments of the business . And in the innovative level , BI is well integrated t hroughout all the processes that the company is engaged inIn using software and dodges for Enterprise Resource prep businesses are face for flexibility and the ability for them to suit the system to their particular inescapably . Gruman (2007 , however , noticed that the available ERP solutions offered by companies tend to be fixed The ask of businesses are so diverse that such may not be laboursaving to the company in the long run . Because of these varied needs , the author recommended the use of open source for ERP so that the business can quickly use the system in congruity with their own strategies and do to customers in...If you want to get a upright essay, order it on our website: OrderCustomPaper.com
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