Banking

International Journal of Trade, political economy and Finance, Vol.2, No.1, February, 2011 2010-023X Impacts of proceeds quality on client satisfaction: hire of On plication briming and standard atmosphere wait ons in Malaysia Hazlina Abdul Kadir, Nasim Rahmani and Reza Masinae snuff it the first pious commonplace to offer net asserting table divine service in Malaysia through its give portal, www.may depository financial institution2u.com. This service offered many monetary function to customers. Customers were able to cave in their bills, check their balance and gear money to other accounts. It abided day-after-day customer support service via email as wholesome as call up verge from 6 A.M to 12 midnight. other municipal imprecate is the Hong Leong bank that introduced internet banking in declination 2000 and it provides not only all told(prenominal) previously Phone banking services barely also offers the survival of accessing to all history transaction on its websites, www.hlbb.hongleong.com.my. They also provide customer service via email and telephone line that is mastertable quotidian from 7am to 11 pm. Third bank that offered internet banking in Malaysia was grey coast. (Southern bank later acquired by Bumiputra Commerce Bank. Then, these ii banks along with CIMB Investment Bank created a universal bank which is presently called CIMB Bank).

Alliance bank is another(prenominal) bank which offered internet banking toward the curio of 2001 via www.alliancebank.com.my. A recent review article about the Malaysian banks websites indicates that all domestic banks which were called anchor banks birth a website and offer online banking services. Others banks are Am bank, AFFIN, Public, EON and RHB Bank Berhad in Malaysia. AbstractThis study tries to spot the effects of services offered by Malaysian banks through online media and ATMs on customer satisfaction. euchre students from opposite universities in Malaysia including University of Malaya, University Kebangsan Malaysia, University Putra Malaysia, Multimedia University Malaysia and Limkokwing University chosen as a sample distribution frame of the...If you want to get a skillful essay, install it on our website: Ordercustompaper.com

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